We're a local company that focuses on customer satisfaction and customer retention. Our company focuses on achieving these goals through the use of our database. With this database we increase efficiency and keep track of employees, customers, and sales. We are able to monitor all vehicles that come in and out of our business, in order to ensure all complaints are taken care of properly, and repeat complainers are identified. This database also allows us to identify how each of our employees are performing. Employees who have a large amount of commission logged each week are the ones who stayed focused when on the job. On the contrary, employees who have a large number of complaints are the ones who are most likely under performing. As you can see our database is centered around the principles this business is based on, and we will continue to run our business this way for as long as we are in Buffalo.